From wallboards to board games….. recruiting through a pandemic Blog

6 October 2020

From wallboards to board games….. recruiting through a pandemic

2020 is a great year to be a dog. Amidst all this talk of downturn…

Sandra Haworth

Artificial Intelligence (AI) empowers contact centre employees Blog

9 September 2020

Artificial Intelligence (AI) empowers contact centre employees

"To win in the marketplace you must first win in the workplace.” - Doug Conant,…

Sandra Haworth

Social media – joining the dots Blog

29 August 2020

Social media – joining the dots

Social engagement should be number one on your brand agenda! “You cannot buy engagement. You have…

Sandra Haworth

Email – the channel that time forgot Blog

27 August 2020

Email – the channel that time forgot

"I have always used e-mail to the greatest extent possible." - Ray Tomlinson (creator of…

Sandra Haworth

Digital transformation – being in the place where your customers live Blog

19 August 2020

Digital transformation – being in the place where your customers live

"It is not the strongest of the species that survives, nor the most intelligent that…

Sandra Haworth

Contact Centre Priorities Are Changing Blog

17 August 2020

Contact Centre Priorities Are Changing

Rewriting The Rule Book. Contact Centre Priorities Are Changing! "The greatest danger in times of…

Sandra Haworth

Transform your contact centre with extra digital channels Blog

19 June 2020

Transform your contact centre with extra digital channels

Digital Transformation - Instantly Improve efficiency and customer satisfaction Many Contact Centre's are seeing a…

Sandra Haworth

Making the virtual contact centre a permanent capability Blog

4 June 2020

Making the virtual contact centre a permanent capability

There has been a number of things we have had to get used to over…

Sandra Haworth

Protect your contact centre employees against coronavirus with a flexible working solution Blog

17 March 2020

Protect your contact centre employees against coronavirus with a flexible working solution

With the number of cases of Coronavirus in the UK increasing, many companies are reviewing…

Sandra Haworth

Is your contact centre’s reporting tool current and fit for purpose? Blog

12 February 2020

Is your contact centre’s reporting tool current and fit for purpose?

The Old Days I’ve been in the contact centre industry for over twenty years starting…

Sandra Haworth

Are Card Payments your weakest link? Blog

12 December 2019

Are Card Payments your weakest link?

Card data breaches can severely damage your brand’s reputation. Figures from UK Finance confirm that…

Sandra Haworth

Excuse me, do you speak English? Blog

26 March 2019

Excuse me, do you speak English?

Having spent fifteen years in international roles launching tech products of various kinds (mainly those…

Sandra Haworth

Measuring ROI for your conversational AI Blog

29 November 2018

Measuring ROI for your conversational AI

Artificial Intelligence is the buzzword of the contact centre industry, and it’s not going anywhere!…

Sandra Haworth

Banishing poor customer experience – getting omni right! Blog

29 November 2018

Banishing poor customer experience – getting omni right!

 We have all had our fair share of bad call-centre experiences. There’s an expectation and…

Sandra Haworth

Winning with AI – a glimpse into the retail banking industry Blog

10 September 2018

Winning with AI – a glimpse into the retail banking industry

Bank branches have seen a modest decline over the past few years, thanks to the…

Sandra Haworth