Omni-channel contact centre
Any channel, one conversation
All your customers, conversations, and channels in one place.
Connected conversations with an AI-enabled omni-channel solution
Cirrus is your bridge to connected customer conversations, meeting your customers wherever they are. Our omni-channel cloud contact centre solution brings together different channels, so your agents can communicate with customers via phone calls, emails, social media, or instant messaging! The best part? Every conversation is tracked in one neat record. Customers can hop between channels without skipping a beat, while agents stay on top of it all with a single, user-friendly application that handles interactions across the board. Plus, you get real-time monitoring and reporting to help you make smart improvements.
But wait, there’s more! Meet Cirrus Copilot, your trusty AI sidekick here to supercharge your agents. It will take care of repetitive, basic enquiries and offer guidance and assistance when agents need it.
Empower your agents to deliver exceptional customer experiences
Find out what’s possible with conversational AI
We know that AI won’t ever replace conversing with another human, but it can be a smart choice for automated first-line support and self-service capabilities. CAI delivers thousands of high-quality automated conversations simultaneously. Add more self-service options for customers and drive more agent productivity with automated workflows, all without adding more headcount.
Channel swap like a champ
With our omni-channel contact centre solution customers can switch their ongoing conversion from one channel to another, whilst retaining all the interactions and transcripts. Experiencing high call queue volumes? Give customers the option to communicate with you over webchat or SMS. Having an issue handling a complex query on webchat? Shift the customer seamlessly to a phone call. It’s that simple!
Know your customers and optimise operations
Understand customer needs better than ever before with analytics covering your entire operation—from customer journey maps to business performance insights and more.
Guide Your Agents in Real Time
Support your agents during and after each interaction with AI Agent Assist capabilities, including Real-Time Transcription, Live Agent Guidance, and Automatic Post-Call Summaries.
Digital + self-service = game-changing engagement
With the right mix of digital channels and AI-powered self-service options, your customers can get the help they need how they want, when they want, and where they want.
Manage Consent And Preferences With Ease
Keep track of customer consent and channel preferences and link to campaigns, with unified records that automatically update across channels.
Virtual agent
Deploy intelligent, no-code AI solutions that efficiently handle common inquiries, elevate customer experiences, and seamlessly assist live agent escalations across all platforms, without adding head count.
Latest omni-channel blogs
See Cirrus in Action
Cirrus Contact Centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?
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